All orders placed on this site will be dispatched between 2 and 8 working days after receipt and validation of payment.
For your convenience, we offer different delivery methods:
Relay point delivery:
Mondial Relay, the specialist in out-of-home parcel delivery to private customers for over 25 years, is a household name.
Or rather, everyone knows their grocer, florist, hairdresser, etc. It's thanks to each of them and to all our 24/7 Lockers that we're on every street corner... to serve you and deliver your parcels.
Mondial Relay is also :
+ over 12,000 Points Relais ® and over 3,000 Lockers in France today, and counting ...
+ innovation to simplify everyone's life
+ convenience and reliability at the best price
+ sustainability for responsible e-commerce, thanks to optimized deliveries (pick-up on foot or by bike (40%) and no detours (45%))
+ proximity and social ties on a daily basis
and more smiles around every corner.
You can find the full list of Mondial Relay points on their website or by calling 09 69 32 23 32 (price of a local call).
You can track your parcel at any time on the Mondial Relay website or on 09 69 32 23 32 (price of a local call)
Monday to Friday from 8am to 7pm and Saturday from 8am to 6pm.
If you do not have the parcel number (usually 8 digits), please contact the sender.
Mondial Relay will inform you by email as soon as your parcel is available at the chosen relay point. For security reasons, you will be asked to show proof of identity in the name of the recipient of the parcel, and the parcel will be delivered against a digital signature on the Point Relais® terminal or on a delivery slip.
The parcel will remain in the Point Relais® for 14 days, after which it will be returned.
Delivery to your home by Colissimo:
Choose your own address or an address of your choice for delivery.
If immediate delivery is not possible, your parcel will be available at the post office for 10 working days.
You will be informed of delivery by e-mail and/or SMS.
Track your parcel on www.laposte.fr